You may cancel your contractual declaration in writing (e.g. letter, fax, email) within 14 days without stating reasons or - if the item is delivered to you before this deadline - by returning the item. The period begins after receipt of this notification in written form, but not before receipt of the item by the addressee (or in case of repeated delivery of similar items, not before receipt of the first partial delivery) and not before fulfilment of our duties to inform pursuant to Article 246 § 2 in conjunction with § 1 Para 1 and 2 EGBGB and our duties pursuant to § 312g Para 1 Clause 1 BGB in conjunction with Article 246 § 3 EGBGB. The cancellation deadline is observed if the item is sent off on time. Cancellations should be directed at:
Dr. Annette Roeben
Tel.: +49 (0)89-444 19 619
Fax: +49 (0)89-444 19 620
Consequences of cancellation
If an order is cancelled, the deliveries and services received by either side must be returned and any uses and enjoyments (e.g. interest) surrendered. If you cannot return the services or uses and enjoyments (e.g. advantages of use) to us or can only do so in part or only in worse condition, you must provide us with compensation for lost value. You may still have to fulfill the contractual payment obligations for the period until cancellation. You only have to provide compensation for lost value for items in worse condition or uses and enjoyments if the uses and enjoyments or worse condition are due to handling of the item that goes beyond checking its properties and functioning. "Checking properties and functioning" means testing and trying out the goods to the extent that would be possible and normal in the store itself. You must pay the normal costs of return shipment.
7.3 International returns
Return shipment of instruments that were ordered or delivered abroad, i.e. to other countries than Germany, is at the risk and expense of the buyer. Returned items must be received no later than 45 days after delivery to you. Obligations to reimburse payments must be filled within 14 days after receipt of the returned item. Return shipments from countries outside the European Union must be correctly customs declared and processed as “returned goods”. We may bill the cost due to import taxes and duties we incur for incorrectly declared returns. You must pay any customs processing cost and credit institution transfer fees that may be incurred for international bank transfer refunds.
30 days: Expanded return policy
8.1 Beyond the statutory cancellation right (cf. 7), we grant an expanded return policy for orders placed through our website.
If an instrument purchased from us does not suit you, please notify us that you wish to return it within 30 days of receipt of your order. The 30 day deadline is observed upon delivery to you. We will reimburse 100% of the purchase price aftwer two weeks after the instrument is received by us undamaged, together with a copy of the original invoice, and no later than 45 days after receipt. If you have ordered from Germany and make use of this policy, we will also reimburse you for shipping costs from Germany up to a sum of 6.90 Euros. Return shipment is at your own risk during our return policy period that extends beyond your statutory cancellation right (see 7). Return shipment of instruments that were ordered or delivered abroad is at the risk and expense of the buyer.