More detailed information about stringed instruments and the history of violin making.
Take your time: Our returns and refund policy
Corilon violins offers a 30-day trial period
Our extended 30-day trial & return period gives you plenty of time to test and evaluate your purchase thoroughly. If you feel that you are not completely satisfied with your instrument, please return it for a refund. In the case of a return please inform us within 30 days of receipt of your instrument by email, fax or phone that you will be returning your purchase. We will gladly help with packing and shipping instructions.
Corilon will refund the full purchase price
Corilon violins does not charge any restocking fee. We will refund 100% of the purchase price after having received the returned instrument in exactly the same condition as when we originally sold it. Your payment will be refunded within two weeks of receipt, depending on the method of payment you chose.
We will inform you via email when we have received your shipment; incoming packages are processed on Tuesdays, Wednesdays and Thursdays. You will be reimbursed via the method you chose for your payment.
Free returns for orders from Germany
When you want to buy an instrument on line, we are a partner you can rely upon. And that is why we will refund your shipping costs up to €6.90 if you have ordered from Germany and decide to use our return policy. If an instrument is returned from a country outside the European Union, we will assume our expenses for return custom clearance for the first return per person. We offer this service once to each client; for any return after that, we will charge a flat fee of € 85 to cover the additional expenses of return customs processing.
In returning the instrument, please pack it carefully — preferably just as we sent it to you — and send it to our address with the original invoice via your carrier of choice. Please see our detailed information on packing and shipping a violin. We cannot accept postage-due or COD shipments because of the high additional cost. Once we have received or collected the instrument from the customs, we will send you written confirmation and will transfer the sum to your account within two weeks.